Double Deuces RV Managed M365
The Business Challenge
"Did my email make it to the customer? Did it go to their inbox? Do I receive too much spam? Do I get a lot of fraud-based email?"
The Customer Perspective
For an RV roofing business, missing a customer inquiry email means losing thousands of dollars. The owner was plagued by a confusing, poorly setup email system. They needed to know definitively: 'Did my email make it to the customer? Did it go to their inbox? Do I receive too much spam? Do I get a lot of fraud-based email?'
We can help you with Email, Office, Cloud Storage, Device Management. We completely overhauled their Microsoft 365 environment, fixing their domain records so their emails actually landed in customer inboxes instead of spam folders. We set up shared mailboxes so technicians could see customer photos from their phones in the field. When they suspected a website lead form was broken, we ran forensic traces to prove exactly where the breakdown occurred, saving them from lost sales. We act as their dedicated IT department, handling the technical headaches so they can focus on roofing.
Tangible Business Wins
- Guaranteed email deliverability so quotes and invoices reach customers.
- Eliminated lost leads through forensic email tracing.
- Mobile device setup so field workers can access shared customer files.
- Rapid support for day-to-day computer, storage, and access issues.
Oh phew! I was starting to lose it there for a moment. Thanks David!